FlightAssist Support

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To download manuals you can register and get access to all software development manuals from the CellTrust My Gateway dashboard.

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Most Frequently Asked Questions - Flight Assist


How can I get CellTrust FlightAssist on my phone?
Go to www.flightassist.com and complete the required fields designating the flight you are interested in tracking to subscribe. Once you have designated the flight, CellTrust FlightAssist will forward ALERTS and REMINDERS to your cell phone and optionally up to four additional cell phone numbers of your choice.
How can I stop the ALERTS/REMINDERS from being sent to my mobile phone?
Text message FAST STOP to disable CellTrust FlightAssist.
What does a subscription cost?
Our basic subscription cost is 99 cents. Our AdvanceTrack service is an additional $1.00. With a basic subscription for 99 cents you will receive a combination of up to six ALERTS/REMINDERS. With the AdvanceTrack service for $1.99 you have the option to specify an additional five REMINDERS. If you intend to become an affiliate of FlightAssist Contact Us for an affiliate agreement.
What payment methods do you support?
Charges will be reflected on your cell phone bill. In a future version, users can use their credit card (Master Card, Visa, and American Express) to purchase one or a bundle of credits.
What types of events trigger an ALERT?
A delay on arrival or departure greater than 20 minutes, a cancellation, a re-route to another airport or a gate or terminal change.